Sunday, September 29, 2019

All-in-one SIP Enabled Contact Center as a Service Provider - Company for Sale

2018 Revenue: $1.7M                 Gross Margins > 90%

 Their offering is a robust Multichannel Contact Center and Workforce Management solution for mid-market and Enterprise customers. It is a multichannel skills based routing contact center and scales from 5 to 1250 agents per location. The base “Select” software includes skills based routing, flexible announcements, agent and supervisor software with presence, call control, queue monitoring, scrolling marquee, IM text messaging, supervisory advanced monitoring and agent control and historical call reporting.

Advanced add-on options can complement the “Select” base package. These options include: Call back number queuing, Customer post-call surveys, VoIP voice and screen recording,  Blended E-mail, Webchat and SMS queuing, CRM and customer database integration with data dip for smart routing and call coordinated screen pop, Blended automatic outdial campaigns with power/preview/progressive and predictive auto dialer.

The founders have been running the company for more than 23 years.  They are skilled software engineers and that is the strength of the company. They feel that they could greatly benefit from an acquisition by a larger company with the resources and sales and marketing expertise to capitalize on the explosive growth in this unified communications space.

·        Robust Product Set: Contact Center suite includes multichannel inbound, outbound, IVR, virtual queue, surveys, screen pops, recording and Workforce Management (WFM) and Workforce Optimization (WFO).
·        Attractive SaaS Business Model: Company has been delivering call center software solutions since 1996 and has captured that intellectual property and expertise in their proven SaaS offering - Call Center as a Service.
·        Great Growth Potential: Globally, the cloud-based contact center market is expected to grow from $6.47 billion in 2017 to $24.11 billion by 2023, at a CAGR of 25% during the forecast period according to Market Research Future. 
·        Strong Product Adjacencies: With UCaaS (Unified Communications as a Service) which is accelerating at an annual rate of 29%, according to a Synergy Research Group.
·        Relationship With a Major UCaaS Provider: Company has established a relationship with a major UCaaS provider with their Channel Partners including Company's Contact Center module where appropriate.
·        Expanding Interest in the UCCaaS Space: Several Major UCaaS providers are either developing or acquiring Contact Center Capabilities. Ring Central acquired Connect First, Nextiva released their own Cloud Contact Center solution, and  Talkdesk, the fastest growing Contact Center as a Service provider, completed a $100 million in Series B funding in 2018. Vonage acquired New Voice Media.
·        Software integrates with SIP Enabled hardware and software systems
·        Very Competitive on Price and Features 

Dave Kauppi is a Merger and Acquisition Advisor and President of MidMarket Capital, providing business broker and investment banking services to owners in the sale of information technology, software, and other technology based companies. Dave is also the editor of the Exit Strategist Newsletter and author of the Book Selling your Software Company - An Insider's Guide to Achieving Strategic Value

No comments:

Post a Comment