2018
Revenue: $1.7M Gross Margins > 90%
Their offering is a robust
Multichannel Contact Center and Workforce Management solution for mid-market
and Enterprise customers. It is a multichannel skills based routing contact
center and scales from 5 to 1250 agents per location. The base “Select”
software includes skills based routing, flexible announcements, agent and
supervisor software with presence, call control, queue monitoring, scrolling
marquee, IM text messaging, supervisory advanced monitoring and agent control
and historical call reporting.
Advanced add-on options can complement the “Select” base
package. These options include: Call back number queuing, Customer post-call
surveys, VoIP voice and screen recording, Blended E-mail, Webchat and SMS queuing, CRM
and customer database integration with data dip for smart routing and call
coordinated screen pop, Blended automatic outdial campaigns with power/preview/progressive
and predictive auto dialer.
The founders have been running
the company for more than 23 years. They are skilled software engineers
and that is the strength of the company. They feel that they could greatly
benefit from an acquisition by a larger company with the resources and sales
and marketing expertise to capitalize on the explosive growth in this unified
communications space.
·
Robust Product Set: Contact Center suite includes multichannel
inbound, outbound, IVR, virtual queue, surveys, screen pops, recording and
Workforce Management (WFM) and Workforce Optimization (WFO).
·
Attractive SaaS Business Model: Company
has been delivering call center software solutions since 1996 and has captured
that intellectual property and expertise in their proven SaaS offering - Call
Center as a Service.
·
Great
Growth Potential: Globally, the cloud-based contact center market is
expected to grow from $6.47 billion in 2017 to $24.11 billion by 2023, at a
CAGR of 25% during the forecast period according to Market Research Future.
·
Strong Product Adjacencies: With UCaaS (Unified Communications as a
Service) which is accelerating at an annual rate of 29%, according to a Synergy
Research Group.
·
Relationship
With a Major UCaaS Provider: Company has established a relationship with a
major UCaaS provider with their Channel Partners including Company's Contact
Center module where appropriate.
·
Expanding
Interest in the UCCaaS Space: Several Major UCaaS providers are either
developing or acquiring Contact Center Capabilities. Ring Central acquired
Connect First, Nextiva released their own Cloud Contact Center solution,
and Talkdesk, the fastest growing Contact Center as a Service provider, completed
a $100 million in Series B funding in 2018. Vonage acquired New Voice Media.
·
Very Competitive on Price and Features
Dave Kauppi is a Merger and Acquisition Advisor and President of MidMarket Capital, providing business broker and investment banking services to owners in the sale of information technology, software, and other technology based companies. Dave is also the editor of the Exit Strategist Newsletter and author of the Book Selling your Software Company - An Insider's Guide to Achieving Strategic Value
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